You can change or cancel the reservation up to 24 hours prior to departure time. Otherwise, a refund will not be possible.

If the tour is canceled for reasons beyond the client’s control (bad weather or unexpected failure related to boats operation), we offer the possibility of changing the date of the tour or refunding the full amount of the ticket.

Once you are inside the facilities of the Marina (Puerto de Tazacorte), you will easily find the Ocean Explorer sales kiosk. There, the staff will kindly show you the boarding gate. Passengers can also go to the boarding gate directly, as it is just 20 meters from the kiosk. The first boarding gate will lead to the Bussard boat and the second gate, through the “Whale Watching Center”, is used to go on board the Flipper.

Yes, once you have booked and paid for your ticket, you can go straight away to the boarding gate with the ticket (on paper or on your mobile phone), 15-30 minutes prior to departure time.

It is not necessary as long as you can display it on your mobile.

The team of biologists will be able to give you all the details and will explain all about the different marine fauna that can be observed around La Palma Island, from sea turtles to seabirds and cetaceans. Among the most frequent cetaceans there are some resident species of dolphins such as bottlenose dolphins or pilot whales. However, there are many species that are seasonal or migratory, and these are seen more often at certain times of the year.

No. We strictly accomplish with the protocol for this activity following responsible whale watching practices and the rules prohibit entering in the water with the animals.

No. We strictly accomplish with the protocol for this activity following responsible whale watching practices and rules prohibit trying to feed or touch the animals.

The Bussard boat has a maximum capacity of 12 passengers. The capacity of the Flipper boat is 100 passengers spread over the two decks. However, we never exceed the 70% of this capacity, since we like to offer the greatest possible comfort to smaller groups.

There are indeed life jackets for all passengers, including for children, plus for the entire crew. In addition, the boats have all the mandatory safety elements required by the maritime authorities.

Within the facilities of the Marina you will find places to park your vehicle. Still, during high season in summer we recommend our passengers to come early enough to find a place close to the boarding zone.

Seasickness produced by the movement of the boat is very subjective and affects each person in different ways. The number of people affected by seasickness on each excursion varies from day to day depending on the sea state; however we never go out in bad sea conditions Even so, if you are concerned of getting seasick, we recommend you to ask your GP so that they can advise you to buy a preventive method of dizziness from a pharmacy (there are pills, bracelets, patches, etc.). We also have biodramin pills on board that could be purchased and taken half an hour prior to departure.

Yes, both tours are suitable for children of all ages, including infants. In case someone comes with a baby carriage, please communicate it at the time of booking to guarantee room on board.

Yes. In case you need to carry with you your wheelchair on the boat, please let us know at the time of booking to guarantee room on board.

Yes, you can enjoy our tours while pregnant. However, it is required that you inform us in case of advanced stage of pregnancy and that you ask your GP for greater safety.

Yes, both on the Bussard and on the Flipper there is a restroom on board. There are also toilets in the harbor facilities if passengers want to use those before going on board.

The boat trip aboard the Bussard includes lunch/dinner as well as non-alcoholic beverages. In addition, you can also buy wine, beer and coffee. On board the Flipper we sell still water, sparkling water, soft drinks and beer as well as packets of crisps; however you can bring your own food if you wish.

Although we are in a fairly warm area throughout the year, during the winter months it can cool down while sailing, so we recommend you to bring some warm clothing. Closed footwear would be optimal (there is no problem by wearing open sandals-type shoes, it is only a recommendation for greater safety of your feet) and a cap for the sun, as well as sunglasses and sunscreen. We strongly recommend you to check the forecast in Tazacorte the day before.

Yes, smoking is allowed but only in the designated smoking area at the back of the boats, where you will be provided of ashtrays.

Yes, of course taking photos is allowed. Remember to sit down or hold on to the railing of the boat to avoid falling while paying attention to the photo. We ask for extreme caution not to drop your camera or mobile phone into the water while shooting.